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How can I troubleshoot issues with exporting or downloading reports?
How can I troubleshoot issues with exporting or downloading reports?

Download glitches? Fear not! Troubleshoot export issues on The Company Check with our guide. Seamlessly retrieve your valuable reports.

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Written by The Company Check Team
Updated over a week ago

Encountering troubles with exporting or downloading reports? No worries! Here's a step-by-step guide to troubleshoot and ensure smooth report retrieval on The Company Check.

1. Check Internet Connection:

  • Ensure you have a stable and strong internet connection. Slow or interrupted connections can hinder the export process.

2. Browser Compatibility:

  • Confirm you're using a compatible browser. Popular choices like Chrome, Firefox, and Safari generally offer optimal download experiences.

3. Clear Browser Cache:

  • Regularly clear your browser's cache and cookies. Accumulated data may interfere with the download process.

4. Update Your Browser:

  • Keep your browser up to date. Browser updates often include performance enhancements and bug fixes.

5. Check File Format:

  • Ensure you're selecting the correct file format for download (e.g., PDF, Excel). Incorrect formats may lead to download issues.

6. Review Download Limits:

  • Some platforms impose download limits. Confirm there are no restrictions affecting your download activity.

7. Disable Browser Extensions:

  • Browser extensions can sometimes interfere with downloads. Temporarily disable them and attempt the download again.

8. File Size Consideration:

  • Large files may take longer to download. Be patient and avoid interruptions during the download process.

9. Try Another Device:

  • If possible, attempt the download on another device. This helps identify whether the issue is device-specific.

10. Contact Customer Support:

  • If issues persist, reach out to The Company Check's customer support for personalized assistance.

Why Optimal Download Matters:

  • Efficiency: Smooth downloads ensure you can access and utilize reports promptly.

  • Data Integrity: Error-free downloads contribute to the preservation of data integrity.

  • User Satisfaction: An uncomplicated download process enhances the overall user experience on The Company Check.

Follow these steps to troubleshoot and resolve issues with exporting or downloading reports. If challenges persist, contact our support team here or simply write an email to [email protected] and our dedicated team will get back in no time to resolve the issue.

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